Question 1

How much does TCG Loyalty Platform cost?

Accepted Answer

We offer tiered pricing to fit stores of all sizes: Starter ($99/month) includes up to 500 members, core loyalty features, event management (10/month), and basic rewards shop. Professional ($199/month) supports up to 2,000 members with unlimited events, TO panel, analytics dashboard, and waitlist management. Enterprise ($499/month) handles up to 10,000 members with smart AI recommendations, custom reports, GDPR tools, and phone support. Enterprise Plus offers custom pricing for multi-location stores with unlimited members and dedicated support. Annual plans save 10%. Optional setup & onboarding available from $199.

Question 2

How long does setup take?

Accepted Answer

The platform is designed for quick onboarding. Our team handles the initial configuration, imports any existing customer data, and provides training for your staff. No technical expertise required.

Question 3

Which POS systems do you integrate with?

Accepted Answer

We integrate with major POS systems including Square, Lightspeed, Shopify POS, and Clover. Our API also supports custom integrations. Even without POS integration, the platform works standalone with QR code check-ins.

Question 4

What kind of support do you offer?

Accepted Answer

All plans include email support with same-day response. Professional and Enterprise plans get priority phone support and a dedicated success manager. We also provide extensive documentation and video tutorials.

Question 5

Can I export my data if I decide to leave?

Accepted Answer

Absolutely. You own your data. Export everything - customer profiles, transaction history, analytics - in standard formats (CSV, JSON) anytime. We believe in data portability.

Question 6

Is there a contract or can I cancel anytime?

Accepted Answer

No long-term contracts. All plans are month-to-month and you can cancel anytime.

Question 7

What games does TCG Loyalty support?

Accepted Answer

TCG Loyalty currently supports 16 trading card games: Pokemon, Yu-Gi-Oh!, One Piece, Magic: The Gathering, Gundam, Union Arena, Star Wars: Unlimited, Final Fantasy, Riftbound, HeroClix, Force of Will, Dragon Ball Super Card Game, Dragon Ball Fusion World, Battle Spirits, Cookie Run: Braverse, and Digimon. Each game gets its own per-game analytics so you can track engagement, trending titles, and cross-game exploration across your player base. More games are added regularly based on community demand.

Question 8

How does TCG Loyalty protect store and player data?

Accepted Answer

Security is a priority at every layer. All data is encrypted in transit and at rest, and sensitive operations like point balances and tier updates are processed server-side — clients can never manipulate them directly. Every transaction is logged with full audit trails. Built-in content moderation keeps your community safe, and GDPR compliance tools give you one-click data export and account deletion. Your store and player data lives on enterprise-grade infrastructure with strict access controls designed to keep it protected.

Question 9

How does TCG Loyalty work alongside official vendor apps?

Accepted Answer

TCG Loyalty operates as a completely separate system from official vendor apps like NEURON, BANDAI TCG+, MTG Companion, and Play! Pokemon Portal. There is no direct integration or data sharing between our platform and vendor ecosystems — we maintain complete data separation to ensure compliance with all vendor terms of service. Our platform understands each game's official event workflows (check-in/check-out patterns) and complements them by providing store-level loyalty tracking, analytics, and rewards that vendor apps don't offer. Store owners get central visibility across all games in one dashboard while players continue using vendor apps freely for official events.

Let's talk about your store

Prefer email?